Customer service
If you need any information or assistance, please contact us via email or telephone and we will be happy to help.
SHIPPING AND SHIPPING COSTS
- Free shipping within Germany within 2 to 4 working days
- Pickup from us in store daily Mon. - Fr. 10am-4pm
- Details on shipping methods, costs and delivery times can be found in the delivery FAQ.
PAYMENT METHODS
We accept the following payment methods:
- Kreditkarte: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total amount will be charged to your card when the order is shipped.
- Our shop has an express checkout option that allows you to securely store your credit card details so you don't have to re-enter them for future purchases.
PayPal: Shop conveniently online without having to enter your credit card details on the website. Your account will be debited after the order has been completed. To register for a PayPal account, visit the paypal.com website.
EXCHANGES, RETURNS AND REFUND
Items returned in new condition within 14 days of their original shipping date are eligible for a full refund or store credit. Refunds will be returned to the original form of payment used for the purchase. Customer is responsible for shipping costs on returns and original purchase shipping/handling charges are non-refundable.